Questionnaire “Customer’s satisfaction”

MOD 21 rev. 2 del 30/07/10

Dear Customer,
We need your help to know if our plants have met Your needs, so that we can meet more in the future,
allowing us to improve the quality of our service. We thank you in advance for the time that you give us:
consider it as an investment that will allow us to make better our service.

This FORM will only be sent when all the following options in the obligatory fields (marked with an asterisk *) have been filled in..

1. Company data
Name and Surname
Company *
Address
City - State
E-mail *

2. How do you consider… ?
The quality of the plants that we gave you? Very GoodGoodSufficientInsufficient
Remarks:

The quality of the plants compared to the competition? Very GoodGoodSufficientInsufficient
Remarks:

Our abilty to satisfy your requests? Very GoodGoodSufficientInsufficient
Remarks:

The value for money of our product? Very GoodGoodSufficientInsufficient
Remarks:

The value for money compared to the competition? Very GoodGoodSufficientInsufficient
Remarks:

The speed and formalities to delivery? Very GoodGoodSufficientInsufficient
Remarks:

The credibility and the availability of our staff? Very GoodGoodSufficientInsufficient
Remarks:

The service offered in terms of clarity and completeness
of technical and commercial information?		 Very GoodGoodSufficientInsufficient
Remarks: