Quality policy

IVAI GUAGNO SOC. AGR. SEMPLICE  has decided to adopt a Quality management system that meets the requirements of the UNI EN ISO 9001:2015 standard in order to achieve the following general objectives:

• guarantee the quality of the product (forestry and ornamental plants and horticultural material) so that:
• the system effectively and efficiently meets customer expectations even if not expressed;
• the product complies with the applicable specifications and standards;
• the desired business results are achieved.
• apply a company organizational model capable of always ensuring high and adequate technical skills to be applied in the sectors of sowing, harvesting, seed storage, plant selection, potting (transplanting into pots), transplanting in the field, cultivation in open fields and in pots and marketing of horticultural products also with regards to development projects;
• establish every interaction with its customers and partners with the intention of creating value while identifying present and future needs for the success of the company
• rationalize and optimize company activities, both managerial and executive, in order to provide a product with the best quality/price ratio;
• guarantee the Customer that the product, in qualitative and economic terms, is permanently supplied with the characteristics requested by him;
• guarantee product performance and reliability.

To achieve these objectives VIVAI GUAGNO SOC. AGR. SEMPLICE undertakes to:

• define in an organic and clear way the tasks and responsibilities of the participants in the creation of the product;
• always maintain a high level of satisfaction of stakeholders, in particular of its customers;
• apply quality techniques and methodologies intended as a means to manage company activities in a controlled manner;
• define completely and precisely the characteristics of the product to be supplied even when these are only implicit in the contractual documentation;
• plan the activities to be carried out, carrying them out in accordance with the planning, supervising their correct execution by effectively communicating the information necessary for their coordination;
• permanently update yourself on new technologies, materials, production processes for the purposes of their application in company activities;
• increase the use of innovative technologies;
• make staff responsible and involved with regards to quality by asking them to make an effort of maximum collaboration and commitment to guarantee continuous development and improvement;
• raise suppliers’ awareness of quality issues and adopt encouraging measures towards them so that they in turn adopt a quality management system
  determine the risks and opportunities that need to be addressed to provide assurance that the QMS can achieve the expected results
  provide products that comply with all the requirements imposed by current legislative provisions and mandatory requirements.

The application of quality techniques and methodologies is a need felt and deemed necessary by all VIVAI GUAGNO SOC. AGR. SEMPLICE functions starting from the Management which, in relation to this, has established in the company directives to provide the Company with a documented quality management system suitable for achieving the established objectives.

Together with the general objectives, VIVAI GUAGNO SOC. AGR. SEMPLICE defines specific quality objectives year by year also in relation to aspects such as:

• customer satisfaction;
• the acquisition of new skills and professional experience of the staff and/or maintenance of those acquired;
• improving the company’s production efficiency.

The definition of Quality objectives is carried out as part of the Improvement Plan by the Management of VIVAI GUAGNO SOC. AGR. SEMPLICE which, during periodic reviews, evaluates its achievement.

The Quality Policy and the procedures implemented are disclosed to all staff during periodic meetings; the correct and complete understanding and implementation of the Quality Policy is systematically verified as part of the internal audit activities.

All responsible functions have direct responsibility for the implementation of what is contained in the Procedures prepared according to their respective areas of competence.

The person responsible for managing the Quality System is responsible for obtaining quality, has the task of coordinating the actions necessary for the development of the Quality Management System, of carrying out specific actions with particular reference to those of quality assurance and control, to verify the effectiveness of the quality management system, propose improvement actions and provide support for their implementation.

The person responsible for managing the Quality System is not assigned the responsibility of obtaining the expected quality of the products given that this is the result of the correct planning and correct execution of all the activities that lead to their realization and, for the outcome of which, the fundamental role is played by the people who directly carry out the work.

The management of VIVAI GUAGNO SOC. AGR. SEMPLICE assumes primary responsibility for the achievement of the previously indicated objectives and for any corrective actions that may be necessary to fully achieve the objectives themselves.

Within the Quality System, Ms. Guagno Gloria as Quality Manager has full responsibility and authority to ensure compliance with the procedures established by the company’s Quality Management System.

The implementation of a Quality Management System is a commitment fully shared and approved by the Management.

S. Giustina in Colle, 10 August 2021

THE DIRECTION